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Privacy Policy

Last updated: March 2026

TelCraft Australia, a subsidiary of Dynamite IT Solutions Ltd (ABN 83 644 068 274), is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights regarding your personal data.

1. Information We Collect

We collect personal information that you provide directly to us when you order a number, contact us, or use our services. This may include:

  • Your name, email address, phone number, and business name
  • Your ABN and billing address
  • Payment information (processed securely — we do not store full card details)
  • Call records and usage data associated with your number
  • Communications you send us, including support enquiries

We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, pages visited, and referring URLs. This is collected via standard web analytics tools.

2. How We Use Your Information

We use your personal information to:

  • Provision and manage your 1800 or 1300 number
  • Process payments and send invoices
  • Provide customer support and respond to enquiries
  • Send monthly call reports and service-related notices
  • Comply with our obligations under Australian telecommunications law
  • Improve our website and services

We will not use your information for unsolicited marketing without your consent, and we will never sell your personal information to third parties.

3. Disclosure of Your Information

We may share your information with trusted third parties who assist us in operating our business, including:

  • Our upstream telecommunications carriers and number provisioning partners
  • Payment processors (for billing purposes only)
  • IT and cloud service providers who host our systems

These parties are required to handle your information in accordance with applicable privacy laws and are not permitted to use it for their own purposes. We may also disclose information where required by law, regulation, or a court order.

4. Data Storage and Security

Your information is stored on secure servers located in Australia. We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes access controls, encrypted connections (HTTPS), and regular security reviews.

No method of transmission over the internet is completely secure, and we cannot guarantee absolute security. If you have concerns about a security incident, please contact us immediately.

5. Call Records and Telecommunications Data

As a telecommunications service provider, we are required to retain certain call records under Australian law. This includes call metadata such as date, time, duration, and the numbers involved. We retain this data for as long as required by law and our contractual obligations to you.

6. Cookies and Website Analytics

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our site. You can disable cookies in your browser settings, though this may affect some website functionality.

We use analytics tools (such as Google Analytics) that may collect anonymised usage data. This data is aggregated and is not used to identify you personally.

7. Access and Correction

You have the right to request access to the personal information we hold about you, and to ask us to correct any information that is inaccurate or out of date. To make a request, please contact us using the details below. We will respond within a reasonable timeframe and at no charge in most circumstances.

8. Complaints

If you believe we have mishandled your personal information, please contact us in the first instance so we can attempt to resolve the issue. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on this page, with the date of last update noted at the top.

10. Contact Us

For any privacy-related questions or requests, please get in touch: