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Terms and Conditions

Last updated: March 2026

These Terms and Conditions govern the provision of inbound telecommunications services by TelCraft Australia, a subsidiary of Dynamite IT Solutions Ltd (ABN 83 644 068 274) (“we”, “us”, “our”), to you as a customer (“you”, “your”). By ordering or using our services, you agree to be bound by these terms.

1. Definitions

In these terms:

  • “Services” means the 1800 and 1300 inbound number services, call forwarding, IVR configuration, call routing, reporting, and any other telecommunications services we provide to you.
  • “Number” means any 1800 or 1300 number allocated to or ported for you in connection with the Services.
  • “Charges” means the fees payable for the Services, as set out in our current pricing, any order confirmation, or invoice issued to you. All charges are quoted and payable in Australian Dollars (AUD) and are exclusive of GST unless stated otherwise.
  • “Hardware” means any physical equipment we supply to facilitate the Services, which remains our property at all times unless otherwise agreed in writing.
  • “Confidential Information” means any non-public information disclosed by either party in connection with this agreement, including pricing, account details, and technical configurations.

2. Acceptance

  • By submitting an order or using the Services, you confirm you have read, understood and accept these terms, which form a binding agreement between you and us.
  • These terms may only be amended with our written consent, and prevail over any inconsistent document unless otherwise agreed in writing.
  • You must only use the Services for lawful purposes and in accordance with these terms. You are responsible for ensuring the Services are not misused by anyone with access to your account.
  • These terms constitute the entire agreement between you and us regarding the Services.

3. The Services

  • We will provision your Number and configure call forwarding, IVR, and routing as agreed. We will endeavour to activate your Number promptly following receipt of a completed order and any required documentation.
  • The Services allow inbound calls to your Number to be forwarded to a destination number you nominate (mobile, landline, or VoIP system). You are responsible for ensuring your nominated destination number is correct and capable of receiving calls.
  • We do not guarantee that the Services will be uninterrupted or fault-free at all times. The Services rely in part on third-party telecommunications infrastructure, including our upstream carriers and ACMA-regulated number pools, which are outside our direct control.
  • We will use reasonable efforts to notify you in advance of any scheduled maintenance that may affect your Services.
  • Numbers are allocated subject to availability and ACMA regulations. We do not guarantee the availability of any specific number.

4. Your Responsibilities

  • You must provide accurate and complete information when ordering the Services, and keep your account and contact details up to date. Notify us promptly of any changes to your business name, address, nominated forwarding number, or other relevant details.
  • You must not use the Services to make or facilitate calls of a harassing, fraudulent, threatening, unlawful, or offensive nature, or in any way that contravenes applicable Australian law or telecommunications regulations.
  • You are responsible for all usage of the Services on your account, whether authorised by you or not. If you believe unauthorised use is occurring, contact us immediately.
  • You must comply with all applicable laws, ACMA directions, and industry codes relating to your use of the Services, including any obligations that apply to you as a holder of an inbound number.

5. Charges and Payment

  • Charges are as set out in our current pricing at the time of your order, or as otherwise agreed in writing. Our pricing is available at telcraft.com.au/pricing.
  • A one-time setup fee applies when your Number is first provisioned. This fee is non-refundable once provisioning has commenced.
  • Monthly charges are billed in advance. Call usage charges beyond the included monthly allowance are billed in arrears on your next invoice.
  • Invoices are due within fourteen (14) days of the invoice date. Overdue amounts may accrue interest at 2.5% per calendar month from the due date until paid.
  • We accept payment by credit card, direct debit and bank transfer. Credit card payments may incur a processing surcharge, which will be disclosed at the time of payment.
  • All charges are exclusive of GST. GST will be added to your invoice where applicable.
  • If you dispute any portion of an invoice, you must notify us in writing within 30 days of the invoice date. Undisputed amounts remain payable by the due date.
  • We reserve the right to adjust our pricing from time to time. We will give you at least 30 days’ written notice of any price increase.

6. Numbers and Porting

  • Numbers are allocated and regulated by ACMA under the Telecommunications Numbering Plan. We administer your Number on your behalf, but the Number is subject to ACMA’s rules at all times.
  • If you wish to transfer an existing 1800 or 1300 number from another provider, you must provide us with your authorisation and any documentation required to complete the porting. We will manage the porting process on your behalf but cannot guarantee porting timeframes, which are subject to your current provider’s cooperation.
  • If you cancel the Services, you may request to transfer your Number to another provider by giving us notice. We will cooperate with a reasonable porting request, subject to all outstanding charges being settled.
  • Numbers cannot be sold, transferred, or assigned to a third party without our written consent.

7. Term and Termination

  • The Services are provided on a monthly basis with no fixed term, unless a fixed-term agreement has been separately agreed in writing.
  • Either party may terminate the Services by giving 30 days’ written notice. You remain liable for all charges incurred during the notice period.
  • We may suspend or terminate the Services immediately if: you fail to pay charges when due and do not remedy this within 7 days of written notice; you breach these terms in a material way that is not remedied within 14 days of notice; we reasonably believe the Services are being used fraudulently or unlawfully; or we are required to do so by law or a regulatory authority.
  • On termination, your Number will be deactivated unless ported out prior to the termination date. Any unused prepaid credit is non-refundable.

8. Limitation of Liability

  • To the maximum extent permitted by law, our liability to you in connection with the Services is limited to the total charges paid by you in the three months preceding the event giving rise to the claim.
  • We are not liable for any indirect, consequential, special, or incidental loss, including loss of business, loss of revenue, or loss of data, arising from your use of or inability to use the Services.
  • Nothing in these terms excludes any guarantee, right or remedy that cannot be excluded under the Australian Consumer Law.
  • We are not liable for failures or delays caused by events outside our reasonable control, including failure of third-party network infrastructure, acts of God, government action, or force majeure events.

9. Consumer Law

If you are a consumer under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010), you may have statutory guarantees that apply to the Services. Nothing in these terms excludes, restricts, or modifies those guarantees. Where our liability for a failure to comply with a guarantee cannot be excluded, our liability is limited (at our election) to re-supplying the Services or paying the cost of having the Services re-supplied.

10. Privacy

We handle your personal information in accordance with our Privacy Policy, available at telcraft.com.au/privacy-policy, and the Privacy Act 1988 (Cth). By using the Services, you consent to the collection and use of your information as described in that policy.

11. Confidentiality

Both parties agree to keep the other’s Confidential Information confidential and not to disclose it to any third party, except as required by law or with the other party’s written consent. This obligation survives termination of the Services.

12. Changes to These Terms

We may update these terms from time to time. If we make a change that we reasonably consider will have a material impact on you, we will give you at least 30 days’ notice. Your continued use of the Services after the notice period constitutes acceptance of the updated terms. If you do not accept the changes, you may terminate the Services without penalty by notifying us before the changes take effect.

13. General

  • These terms are governed by the laws of Queensland, Australia, and you submit to the non-exclusive jurisdiction of the courts of Queensland.
  • If any provision of these terms is found to be invalid or unenforceable, the remaining provisions continue in full force.
  • Our failure to enforce any provision is not a waiver of our right to do so later.
  • You may not assign your rights or obligations under these terms without our written consent. We may assign our rights and obligations to a related entity or successor on reasonable notice to you.
  • Notices under these terms may be given by email to the address on your account and are deemed received on the next business day.

14. Contact Us

For questions about these terms or your account: